Customer's satisfaction is always the top priority for Heilolio. Any questions and feedback regarding original manufacturing of Heilolio please feel free to contact our customer service via email at cs@heilolio.com first. We will reply asap within 1-2 business days by following our Return & Refund Policy.

This warranty does not cover refurbished products or products sold second hand.

This warranty does not cover:

  • Improper Use
  • Cosmetic Damage
  • Damage due to acts of nature. For example lightning strikes, tornadoes, hurricane and such
  • Accidents
  • Misuse
  • Abuse
  • Negligence
  • Commercial Use
  • Modifications to any part of the Product
  • Theft or loss of the products

We reserve all rights of the final decision upon this warranty.

The contents of the Warranty Information are subject to change without prior notice.

This limited warranty is not transferable to subsequent purchases.

Last update: Oct. 24th, 2021

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