Return & Refund Policy

Customer's satisfaction is always the top priority for Heilolio. Any questions and feedbacks please feel free to contact our customer service via email at cs@heilolio.com first. We will reply asap within 1-2 business days. 

Cancellation
We accept order cancellation only before the product is shipped or produced. Please contact us to check the order status for you and see if your order can be cancelled or not.

You will get full refund to your original payment method after cancellation within 2-3 business days. Please note that we cannot cancel the order if the product is already in production process or shipped out since our products are all handmade and especially for your customized order.

Returns for Standard Products(not for Custom Products) without Quality Problem, we accept return for standard products without quality problem. Customers have the right to apply for return within 3 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.We also require a receipt or proof of your purchase.
You will only be refunded your original purchase price without postage after we receive your returned item. Any questions please feel free to contact us via email at cs@heilolio.com first.

Returns for Custom Products without Quality Problem

Please note custom products without quality problem cannot be returned since each customized portfolio is unique and can not be sold again. Please check your custom information carefully when purchasing.

Exchanges for Products with Quality Problem

All of our products are manufactured after careful production and strict inspection. But an unknown accident may occur during the transportation, causing minor damage to the product. If you have any quality problems of your product, please feel free to contact us via email at cs@heilolio.com first. Our customer service team will help to solve your problem and provide you a free exchange for your purchased item if necessary.

We reserve all rights of the final decision upon this Return & Refund policy.

The contents of the Return & Refund policy are subject to change without prior notice.

This Return & Refund policy is not transferable to subsequent purchases.